Refund policy

Return and Refund Policy

Last updated: November 15, 2026

Thank you for shopping at Black Swan. We want you to be completely satisfied with your purchase.

1. Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment (or via bank transfer/Skrill depending on how the initial manual payment was settled) within a certain number of days.

3. Shipping Returns
To return your product, you should contact us at blackswandigital08@gmail.com to get the correct return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.